Read a thread by @Klonick (Twitter)

I had a Very Bad experience with @Hertz over Thanksgiving. This is what happened & the letter I wrote. We are totally fine, & our Thanksgiving ended up wonderful, but I suspect this is a fraudulent business practice, & I want to give it visibility for those who don't or can't. https://t.co/cr9haMSeXd
— Kate Klonick (@Klonick) Nov 30, 2021

I keep hearing more horror stories like this about Hertz. Where is the actual government regulation to protect consumers en masse? Without protections against corporations like this, their service just becomes a tax on society which only benefits the corporation.