Aram Zucker-Scharff (Indieweb.Social)I've seen a bunch of people sharing this and repeating the conclusion: that the success is because the CEO loves books t/f you need passionate leaders and... while I think that's true, I don't think that's the conclusion to draw here. The winning strategy wasn't love, it was delegation and local, on the ground, knowledge. This win comes from a leader who acknowledges people in the stores know their communities and can see and react faster to sales trends in store... https://tedgioia.substack.com/p/what-can-we-learn-from-barnes-and
@Chronotope Also heavily at play here in their decentralization of control is regression toward the mean (Galton, 1886) by spreading out buying decisions over a more diverse group which is more likely to reflect the buying population than one or two corporate buyers whose individual bad decisions can destroy a company.