Dear DoorDash, refunding only a fraction of the cost for an undelivered item is a brilliant way to discourage people from becoming repeat customers. #badservicecompoundedbyworseservice
I had to dig through the app to find the way to register the issue and then got screwed on a refund that is really just a credit on my next order.
It should have been:
- Easier to find the means to register the issue
- Credited in full, including tax and a percentage of any tips, etc.
- Credited back to me directly instead of a credit for next time, since there might not be a next time.
https://youtu.be/lWfaiTLPUKQ?t=49s
Hello Chirs, We’re sorry about this experience. Please send us a direct message with your email address at @doordash_help so we can investigate this further, thanks in advance.
I’ve had bad luck with them too. As well as with Postmates. Do you know if there is an app that only works with restaurants that have their OWN drivers?
@scottedwards200 Free business idea: #IndieWeb solution for @DoorDash, @Postmates, et al. perhaps with a progressive web app? #PWA
Restaurants already have a website, a payroll, and the rest of the overhead. What value are these companies really adding? #JIT #Labor should be easier.
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.@DoorDash_Help Now you want me to waste more of MY time to fix YOUR problem?! And so that only my issue is fixed instead of a much larger institutional issue? #CustomerService #FAIL again!! I’m already past the convenience & value I expected to gain using @doordash
Syndicated copies:
.@DoorDash_Help Now you want me to waste more of MY time to fix YOUR problem?! And so that only my issue is fixed instead of a much larger institutional issue? #CustomerService #FAIL again!! I’m already past the convenience & value I expected to gain using @doordash
.@DoorDash_Help @doordash As I’m looking at the large number of customer service replies, it looks more like your profit model is hoping customers experience inertia jumping through hoops so you get to keep the value of the damage you’ve done.https://twitter.com/DoorDash_Help/with_replies
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