Dear Door Dash, refunding only a fraction of the cost for an undelivered item is a brilliant way to discourage people from becoming repeat customers. #badservicecompoundedbyworseservice

I had to dig through the app to find the way to register the issue and then got screwed on a refund that is really just a credit on my next order.

It should have been:

  • Easier to find the means to register the issue
  • Credited in full, including tax and a percentage of any tips, etc.
  • Credited back to me directly instead of a credit for next time, since there might not be a next time.
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Author: Chris Aldrich

I'm a biomedical and electrical engineer with interests in information theory, complexity, evolution, genetics, signal processing, theoretical mathematics, and big history. I'm also a talent manager-producer-publisher in the entertainment industry with expertise in representation, distribution, finance, production, content delivery, and new media.

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