The delivery app’s practice of counting tips toward guaranteed minimum payments for its contract workers drew accusations of wage theft.
I had to dig through the app to find the way to register the issue and then got screwed on a refund that is really just a credit on my next order.
It should have been:
- Easier to find the means to register the issue
- Credited in full, including tax and a percentage of any tips, etc.
- Credited back to me directly instead of a credit for next time, since there might not be a next time.