👓 Instacart and DoorDash’s Tip Policies Are Delivering Outrage | The New York Times

Read After Uproar, Instacart Backs Off Controversial Tipping Policy (New York Times)
The delivery app’s practice of counting tips toward guaranteed minimum payments for its contract workers drew accusations of wage theft.

Dear DoorDash, refunding only a fraction of the cost for an undelivered item is a brilliant way to discourage people from becoming repeat customers.

I had to dig through the app to find the way to register the issue and then got screwed on a refund that is really just a credit on my next order.

It should have been:

  • Easier to find the means to register the issue
  • Credited in full, including tax and a percentage of any tips, etc.
  • Credited back to me directly instead of a credit for next time, since there might not be a next time.