slack empowers your worst people to overwhelm your best. It has that in common with the open office. It normalizes interruptions, multitasking, and distractions, implicitly permitting these things to happen IRL as well as online. It normalizes insanely short reply times for questions. In the slack world people can escalate from asking in a room to @person to @here in a matter of minutes. And they’re not wrong to – if your request isn’t handled in 5 minutes it’s as good as forgotten.
An interesting take. There is obviously still room for a better mouse trap here.
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