Jason your blogpost does a great job of laying out the values (and distractions) of comments on blogs and why someone would want to have them. I particularly like your choice to call this area of his personal site a “Discussion” area instead of the traditional “Comments” moniker most would give it.
Some of your early discussion reminded me of articles by Audrey Watters in which she delineated pieces of why she’s turned off comments on her site and why she also turned off annotations recently. It’s definitely important to have control and agency over one’s own domain, which she also writes about rather eloquently in A Domain of One’s Own in a Post-Ownership Society.
While you use the oft-quoted statement (usually said in a dismissive tone in my experience):
If you want to respond, do so on your own website and tell me.
in the section espousing not allowing comments, I realize that this long-held concept of writing on your own website not only has significant value, but that the Indieweb way of replying and utilizing Webmentions (with moderation enabled if one prefers) for the notifications portion adds even more tremendous value.
Far too often, either in a blog’s comments section or even within social media, it’s all too easy to post an ill-conceived or hurtful drive-by response. It takes little time and thought to say “me too”, “I hate you”, “insert slur here”, or even click an innocuous “like” button many which do nothing for the conversation or discussion being proffered by the site owner. Worse, a very small portion of the world will see that a reader took these actions because they don’t really reflect heavily, if at all, within the reader’s own online presence–who searches for comments others have made online? How would you easily? It’s usually in these interactions that only the writer who spent some significant time trying to communicate can be crushed by overwhelming negativity rather than being showered with the intelligence, logic, or forethought they deserve for putting themselves out there, much less receiving praise for their work. It’s no wonder that people prefer to turn off comments.
Earlier this evening as I was reviewing the online discussion from the San Francisco Homebrew Website Club, I saw a comment from bdesham captured by Tantek Çelik, “I heard not having comments on Tumblr was a deliberate design, to avoid abuse, so to comment you have to reblog?” I recall having an HWC at Yahoo’s LA headquarters and hearing from someone within Yahoo that indeed this was exactly the reason that drove this piece of UX/UI. If you wanted to comment on Tumblr, you had to repost the content to your own front page along with the comment. This meant that you had to take true ownership of your words as they appeared front and center on your own site there. Who wants to publicly mark themselves with a proverbial Scarlet Letter just to be mean? (Some will, but increasingly many won’t because it redounds directly to their reputation.) Perhaps this is why some of the most marginalized people on the internet heavily use Tumblr and feel safe within their communities there?
As some will know, for the past few years I’ve been using the W3C’s recommended Webmention specification, a sort of cross-website universal @mention or @reply, which I’ve implemented on WordPress with the Webmention plugin and a few others, to accept replies/comments and other associated interactions on my blog in addition to the traditional comments box. While the traditional comment box has largely been unused on my site–making it often feel in the early days like I was “spewing words out into the void” as Jason describes–the Webmention piece seems to have made a far larger difference to me.
The majority of the interaction my site receives comes via Webmentions from Brid.gy in the form of short one-offs or simple “likes” which are backfed from Facebook, Twitter, or Google+. However a growing number of interactions are actually interesting and more substantive discussions. It’s these more “traditional” replies via Webmention that have the most value to me. They are better thought out replies and helpful commentary, which almost always appear front and center on the commenter’s own site (much the way Tumblr designed theirs) before they ever appear on my site as a comment. As Jason astutely points out, having comments that are longer than 140 characters can be very valuable as well; since my commenters are posting on their own sites where they have ultimate freedom, most of them aren’t constrained in any way except perhaps for the amount of time they wish to take.
So here you are Jason, I’ve commented by posting on my own site first and notifying you by manually copying it to your discussion section where others can participate as well. (If you supported receiving Webmentions, the interaction would be automatic and nearly seamless.) I’m curious if you’d consider implementing the Webmention spec (both sending and receiving) on your website and if you think it would have the same intended effect you mean when you enabled “Discussions” on yours?–I know it feels like it has on mine.
If you care to reply back, feel free to reply on your own site, include a permalink to my original and use the manual Webmention form (below the traditional comment box) and click “Ping Me!” Of course, if you’re old school, feel free to dust off the old comment box and give that a whirl too!
Some additional miscellaneous thoughts, highlights, and short comments on Jason’s post:
Comments sections often become shouting matches or spam-riddled.
They can also become filled with “me too” type of commentary which more than often doesn’t add anything substantive to the conversation.
One of my all-time favorite comment moderation notes comes from the FAQ section of Peter Woit’s blog under “Why Did you Delete my comment?” He writes:
I delete a lot of the comments submitted here. For some postings, the majority of submitted comments get deleted. I don’t delete comments because the commenter disagrees with me, actually comments agreeing with me are deleted far more often than ones that disagree with me. The overall goal is to try and maintain a comment section worth reading, so comments should ideally be well-informed and tell us something true that we didn’t already know. The most common reason for deleting a comment is that it’s off-topic. Often people are inspired by something in a posting to start discussing something else that interests them and that they feel is likely to interest others here. Unfortunately I have neither the time nor inclination to take on the thankless job of running a general discussion forum here.
I hope my thoughts pass the Woit-comment-test for Jason.
For a website the size and popularity of Daring Fireball, it’d probably be madness to foster any kind of coherent conversation.
Certainly to do it without a staff would be difficult… Again here, Audrey Watter’s post about turning off comments indicates to some extent that even though she views her site as her personal blog, it’s audience, like that of Daring Fireball, has gotten so large that it’s not just friends, family, and community, but something beyond “community” (beyond the pale) that changes the dynamic of accepting comments.
I never felt like I was talking with anyone or anyone’s website, but more like I was spewing words out into the void.
I often feel this way, but supporting Webmentions and backfeed has largely negated these feelings for me in the last few years. I can now communicate directly with websites (and their authors) that support these open protocols.
It has the added benefit of making one-word smart-ass posts impossible.
I do remember the days of old, when people would comment “First!”, but beyond that #OneWordSmartAss is usually overrated unless you’re a professional comedian like Jon Stewart.