Watched 60 Minutes from cbsnews.com
In an interview that's made headlines this week, Lesley Stahl presses President Trump on once-again rising coronavirus cases and what his priorities would be if re-elected. Stahl also speaks with Mr. Trump's running mate, Vice President Mike Pence.
If he’s actively suborning “perjury” like this in a public national interview, I can only wonder what he’s like in private.
Read - Want to Read: Collected Ancient Greek Novels by Bryan P. Reardon (Editor) (University of California Press)
Prose fiction, although not always associated with classical antiquity, did in fact flourish in the early Roman Empire, not only in realistic Latin novels but also and indeed principally in the Greek ideal romance of love and adventure to which they are related. Popular in the Renaissance, these stories have been less familiar in later centuries. Translations of the Greek stories were not readily available in English before B.P. Reardon’s excellent volume. Nine complete stories are included here as well as ten others, encompassing the whole range of classical themes: ideal romance, travel adventure, historical fiction, and comic parody. A new foreword by J.R. Morgan examines the enormous impact this groundbreaking collection has had on our understanding of classical thought and our concept of the novel.
Referenced in lecture by Dale Martin in Lecture 20: The “Anti-household” Paul: Thecla of Introduction to the New Testament History and Literature (RLST 152)

Picked up pdf copy today.

Read Removing The CEO by Fred WilsonFred Wilson (AVC)
In almost thirty five years of working on boards, the hardest decisions I have had to make involve removing the CEO. It is an important decision and one that must be made from time to time. I am not a fan of removing the CEO until and unless it is abundantly clear that it must […]
He indicated in a tweet that he was talking about POTUS here and not CoinBase.
Liked a tweet (Twitter)
It’s been eating at me for ages and I just never bothered to puzzle it out, but when typing Japanese, to get the smaller characters like small tsu that indicate a doubling of a consonant (like tt, pp, kk, etc.) just type your Japanese word in Romaji with the repeated consonant sound twice followed by the vowel and (hopefully) one’s IME  should show the small tsu with the correct follow up character.

So for “pretty” as kekkou, type ke-k-ko-u which transforms to けっこうautomatically.

On customer service (and how SCE is dreadful at it)

Just the same way that VC-backed rideshare companies like Uber and Lyft offload corporate cost centers and burdens onto their employees (which they’d otherwise like to call independent contractors), most customer service phone trees are meant to save time for their paid employees while offloading that same burden onto their customers all while wrongly calling it “customer service”.

I’ve just had such a painful experience with Southern California Edison (SCE) Power Company that kept me on hold for 31 minutes (a dreadful dark pattern in its own right) to offload the dreadful work of their call center costs onto me. The reason for my call? A simple request to literally flip one bit in their database–something that, if they really cared about customer service, should have taken two minutes from start to finish via phone or even under one minute online. Yet here I am bearing their miserable burden. 

I found a phone number that should have taken me directly to a point in their phone tree that should have asked at most one question, given me a representative and taken less than a minute. Instead I get dumped into the beginning of a larger tree that gives me options for the 5 other phone numbers and options I’d seen online. Why?!

Naturally they ask me to input my account number, which I do, but what’s the first question the representative wastes our time asking? My account number!

But guess what, that customer service representative can’t help me with the lowest level request to flip one bit from a yes to a no. They send me to a special department and make me sit on hold for another 20 minutes. I’m sure it wasn’t because they were so busy, but more to discourage me–otherwise the first customer service person would have been able to help. The design of their system not only isn’t set up to help them lower costs, it’s designed to actively make things worse for me. 

Screw you Southern California Edison! Your system should be designed just to minimize your direct cost for supplying customer service, it should be designed to minimize the cost on both sides.